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Frequently Asked Questions
Can I check what information you have about me?
Yes, You can request a copy of your personal tenancy report online here. Your identity will need to be verified, so please ensure that you have your details ready.
What information can be stored about me?
Experian Tenancy operates New Zealand's largest tenancy database (bureau) and provides a platform for private landlords and professional property managers to share their tenant experiences online by lodging Tenant Ratings, 14 Day Notices, and Tenancy Tribunal orders.
How long is my tenancy information stored?
Tenancy information is generally retained by Experian Tenancy for up to 7 years.
Who do I contact for further help or complaints?
You can send Experian Tenancy a message using the contact form on this page.
Who can access my tenancy information?
Only registered landlords and property managers in New Zealand with an active Experian Tenancy subscription can access tenancy records. This ensures that all data is used appropriately and confidentially for tenant screening purposes.
Are there any fees for accessing or correcting my records?
No. You can freely access a copy of any records Experian Tenancy holds about you and submit a request for correction of any records you think are incorrect.
What if the information is incorrect?
Look here for our Disputed Transactions process if you find something on your report that you think isn't right.
